FAQ

artwork set up, sending artwork & payment

Please read the following important information

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Art work set up:

  • Artwork and images should be 300 dpi with a minimum of 150 dpi resolutions, RGB for all display products, with the exception of table top banner stands will require 300 dpi resolution, RGB

  • For printing services (business & postcards, wide-format, book printing) minimum of 300 dpi resolution, CMKY

  • All poster print orders must be in .pdf format, at 300 dpi resolution, CMKY. Additional fees will be applied if changes to files is required

  • Please email us for business card, postcard, POP-Up display and Tension Fabric display templates

  • All graphic sizes for our display banner stands are indicated on our products page denoted as graphic size

  • We do NOT require bleed space, but we recommend leaving a minimum of 1 inch top and bottom of artwork without text (background color is ok)

  • Please remove all color palettes and guidelines. Please rasterize your image, this will avoid any issues related to incorrect fonts

  • Acceptable file formats include the following:


~ High Res Acrobat Portable Document Format (*.pdf) - preferred format

~ Adobe Photoshop Image (*.psd)

~ Adobe Illustrator Artwork (*.ai)

~ Encapsulate PostScript (*.esp)

~ Tagged Image File format (*.tif)

~ JPG Image Format (*.jpg)


  • Listed prices are for "Sized & Ready To Print" images. Prices are subject to change without notice

  • An additional set up fee starting at $25.00 will be applied for artwork / images requiring resizing and/or resolution adjustments

Sending us your files:

  • Before sending us your files, please complete the order form online.

  • We have several methods you can us to send us your files:

    • Hightail

      • Your file size should not exceed 10GB for Hightail

      • Please name your file with your name or company name

    • Dropbox, please send a link toinfo@imPhotoGraphics.com

      • Please name your file with your name or company name.

    • Google drive

      • CREATE a folder with your name or company name and name your files the same or similar

      • SHARE the folder with info@imPhotoGraphics.com

      • Please name your file with your name or company name

  • For multiple images please upload a compress (zipped) file format

  • If you have your own site, we are more than happy to retrieve the file from you. Send us the login info and we will do the rest!

Payment details & policy:

  • A PayPal invoice will be sent (from email address: Invoice@imPhotoGraphics.com) once files have been reviewed and accepted for printing

  • We will begin printing after payment has been received (PayPal e-checks will take 3-5 business days to clear). Additional charges will be applied to cover shipping & handling costs. (Please add us to your address book, sometimes the email may end up in your junk or spam folder)

  • PayPal allows for all types of credit card payments, even if you do not have a PayPal account

Turnaround times:

  • Most display orders will take 1-2 business days for printing (depending on quantity) once payment has been received. Printing times are for in-stock items only

  • Shipping times will vary depending on destination (estimate based on ground shipping):

    • Northeast - 1-2 business days

    • Southeast : 2-3 business days, except Florida : 3-4 business days

    • Central : 2-3 business days

    • Midwest : 3-4 business days

    • West Coast : 4 - 5 business days

  • We can express shipping at additional cost anytime!

  • Books, business & post cards turnaround time will take a approx. 7 business days for printing, plus shipping time. Rush service is available at additional cost

Ordering:

If you have any questions email us: info@imPhotoGraphics.com